2012•Zhonghua xiandai huli zazhiRequires access
Influence of carrying out the high-quality nursing service on the management efficacy of head nurses
Tang Xiao-li
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Abstract
Objective To explore the influence of carrying out the high-quality nursing service on the management efficacy of head nurses.Methods Nursing management index such as nursing quality,the incidence of adverse events,patients' satisfaction and so on were observed and compared before and after carrying out high-quality nursing service.Results Quality of care was improved,before carring out the high-quality nursing service,the average score of special first class nursing care,intravenous therapy management,basic nursing,ward management,safety management was ( 93.08 ± 1.03 ),( 94.48 ± 0.82 ),( 95.46 ± 0.50 ),(95.30 ± 0.68 ),( 95.70 ± 0.63 ) respectively,and after carring out,that was ( 95.88 ± 0.88 ),( 96.48 ± 0.76 ),(97.29 ± 0.59 ),( 97.09 ± 0.59 ),( 97.42 ± 0.57 ),and the difference was statistically significant ( P ＜ 0.05 ).The incidence of adverse events decreased from four to one.Conclusions Establishing the high-quality nursing service of patient-centered nursing care model can effectively improve the quality of care and patients'satisfaction,build dynamic team and promote the efficient management for head nurses.
Key words:
High-quality nursing sevice; Organization and administration; Quality of nursing; Satisfaction