2009•Sci-Tech Information Development & EconomyRequires access

Considerations about the Knowledge-based Service and the Information Service of the Library

Yanlin Zhang

Abstract

Starting from the concepts and features of the knowledge-based service,this paper discusses the relationship between the knowledge-based service and the information service and the inevitability and feasibility of carrying out the knowledge-based service by the library,and puts forward some suggestions on how the library to develop the knowledge-based service.

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Available abstract

Key concepts: Service (business), Service catalog, Service design, Knowledge management, Service desk, Service delivery framework, Computer science, Business