Mi Hu
Abstract
This paper analyzes the necessity of developing the knowledge service in the library, expounds the differences and the connections between the knowledge service and information service, and probes into the measures that the library should adapt to develop the knowledge service.
A significance statement is not available in the OpenAlex record.
A contribution statement is not available in the OpenAlex record.
Method details are not available in the OpenAlex metadata.
Findings are not separately available in the OpenAlex metadata.
Limitations are not available in the OpenAlex metadata.
Application details are not available in the OpenAlex metadata.
This paper analyzes the necessity of developing the knowledge service in the library, expounds the differences and the connections between the knowledge service and information service, and probes into the measures that the library should adapt to develop the knowledge service.
Key concepts: Service (business), Service design, Service catalog, Knowledge management, Service desk, Service delivery framework, Service-orientation, Computer science