Development and Experience of Medicine Consultation in Our Hospital

OBJECTIVE: To promote the development of hospital pharmaceutical care, and to improve the overall level of pharmaceutical consultation. METHODS: 4 045 records of medicine consultation were collected from our hospital during Jan. 2009-Dec. 2010. Those cases were analyzed in respect of consultation patients and consultation contents. RESULTS CONCLUSIONS: Medicine consultation hot line, high-quality consultant provider team and standard medicine consultation process are the guarantee of the development of medicine consultation. Consultation group mainly are manual workers (1 777 cases, 43.93%), followed by physicians and nurses (603 cases, 14.91%). The contents of consultation include general information of drugs (1 930 cases, 47.71%), dosage and usage (1 093 cases, 27.02%), indication and drug interaction (573 cases, 14.17%), etc. The improvement of professional and communication skills of pharmacists and individual service for different patients are significant to enhance the social position of pharmacist and improve acceptance of patient and medical staff to pharmacist.