Analysis on Satisfaction of Residents to Community Health Service Held by Different Level Medical Institutions

Objective To find out the status of satisfaction of residents to community health services,and to explore the effect of the community health services held by different level medical institutions.Methods A typical sampling was used to choose three community health services (CHS) centers held respectively by grade 1,2 and 3 hospitals in Xicheng district of Beijing,and questionnaire survey was taken on satisfaction of residents to the CSH.Results The average score of general satisfaction of the residents to the CHS was (4.08±0.63).There were significant differences in general satisfaction,and sub-items of visiting distance,visiting procedure,service content,service skill,service charge,medical environment,medical equipment and trust degree among residents receiving the CHS in CHS centers held by different levels of medical institutions (P0.05).Conclusion The mode of community health services held by the third-level medical institutions are of a certain advantage,it is characterized by a stronger and sustainable development so it should be popularized in a lager range.