2007•Sci-Tech Information Development & EconomyRequires access

Talking about the Measures for Improving the Service Quality of University Library

Cai Ling-lin

Abstract

In the light of the problems existing in current service of university library, this paper advance some measures for improving the service quality such as establishing the service consciousness, strengthening the quality of librarians, setting up the training system, constructing the service quality control system, dong well the information feedback work, and satisfying the reading requirements of different readers, etc..

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Available abstract

Key concepts: Service (business), Quality (philosophy), Service quality, Reading (process), Control (management), Work (physics), Computer science, Consciousness