2012•Journal of Shijiazhuang Tiedao UniversityRequires access

Study on Strategy for Improving Service Quality of University Library

Yubo Wang

Abstract

First,this paper interprets the library service quality and then discusses the significance of improving the library service quality.At last,this paper puts forward some measures to improve the service quality,including strengthening information resource construction,improving librarians' diathesis,ameliorating service facilities,evaluating library service quality and fostering users' consciousness of conservation rights.

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Available abstract

Key concepts: Diathesis, Service (business), Quality (philosophy), Service quality, Engineering management, Service design, Resource (disambiguation), Quality of service