2008•Sci-Tech Information Development & EconomyRequires access

Improving the Service Quality to Establish the Image of High-quality Service

Qingqing Yang

Abstract

This paper expounds the measures for establishing the image of high-quality service of university library, and points out that only improving the service quality can the library fit in with the rapid development of information technology and implement the self-perfection and sublimation of modern library.

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Available abstract

Key concepts: Service quality, Quality (philosophy), Service (business), Business, Computer science, Perfection, Process management, Engineering management