Survey on satisfaction of community health service among residents in a district of Beijing

Objective:To find out the satisfaction to community health service(CHS) among the residents in a district of Beijing and to propose suggestions for providing better community health service.Methods:Stratified sampling and descriptive analysis were applied to select urban residents who had utilized CHS during the last 3 months prior to an survey on community health service utilization and satisfaction.Results:Residents more than 50 years of age which account for 83.5% of the target population,satisfied most.Satisfaction rate towards service attitude of doctors was the highest(95.1%),while satisfaction rate towards basic medicine supplement was the lowest(79.2%).Recommendation:To strengthen prevention and treatment of chronic diseases and the essential public health service according to characteristic of the users.To maintain a reliable relationship between the doctors and the patients,and pay attention to the unbalance of the supply and demand of the drugs and modify the demand of the community residents.Thus,all above measures may improve the satisfaction of the residents.