2010•International Journal of Business and ManagementOpen access

A Study of the Impact of Business Process on the ERP System Effectiveness

Wen-Hsien Tsai, Shuping Chen, Elliott T.Y. Hwang, Jui‐Ling Hsu

Abstract

An ERP implementation takes many years to complete and requires a large amount of IT investment and theireffectiveness is hard to evaluate. Companies implement ERP systems to integrate the business processes of acompany, and help organizations obtain a competitive advantage. In each ERP implementation stage, BusinessProcess Reengineering (BPR) plays different important roles. This study examined the process problems (systemprocess / business process), BPR and performance of ERP systems by using the questionnaire survey andAVOVA analysis. We also examined the relationship between degree of BPR and ERP system performance usingregression analysis.

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Key concepts: Business process reengineering, Process management, Business process, Process (computing), Competitive advantage, Business, Computer science, Enterprise resource planning