Knowledge management toolkit : a resource for creating policy and stragegy, with practical guidance for managing knowledge at all levels within the organization

Part 1 Introducing knowledge management: what is knowledge management? where do we find knowledge in organizations? why manage knowledge? how do we manage knowledge? Part 2 The knowledge management process: planning and preparation organizational factors developing the business case the knowledge audit knowledge mapping implementation capturing knowledge classifying knowledge technology for storing and disseminating knowledge next steps pulling it all together roles in knowledge management links to knowledge management resources. Part 3 Tools and techniques: introduction to the toolkit will our current practices support knowledge management gaining agreement to proceed planning and conducting a knowledge audit planning the knowledge management project implementing knowledge management communication and training reviewing, action planning and next steps.