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Do New ITS Software Applications Optimize or Complicate Operational Work Loads for Toll Road Operators

Pascal Lemonnier

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Abstract

The purpose of this paper is to analyze the impact on the road operation of the different intelligent transportation systems (ITS) applications: (1) Tolling (with barrier, without barrier, free flow, video tolling); (2) Traffic management (technology, data collected, information provided to the customer); (3) Incident management (DAI, emergency telephone); and (4) Customer care. For road operation and maintenance, for tolling, traffic management, and incident detection, road operators can now find a lot of dedicated application in the market wit the aim of ease of operation. But, all of these technologies are affected by or are a result of one thing: the human factor.

About this research paper

What this paper is about

The purpose of this paper is to analyze the impact on the road operation of the different intelligent transportation systems (ITS) applications: (1) Tolling (with barrier, without barrier, free flow, video tolling); (2) Traffic management (technology, data collected, information provided to the customer); (3) Incident management (DAI, emergency telephone); and (4) Customer care. For road operation and maintenance, for tolling, traffic management, and incident detection, road operators can now find a lot of dedicated application in the market wit the aim of ease of operation. But, all of these technologies are affected by or are a result of one thing: the human factor.

Why it matters

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Key contribution

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Method / approach

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Main findings

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Limitations

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Applications

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Available abstract

The purpose of this paper is to analyze the impact on the road operation of the different intelligent transportation systems (ITS) applications: (1) Tolling (with barrier, without barrier, free flow, video tolling); (2) Traffic management (technology, data collected, information provided to the customer); (3) Incident management (DAI, emergency telephone); and (4) Customer care. For road operation and maintenance, for tolling, traffic management, and incident detection, road operators can now find a lot of dedicated application in the market wit the aim of ease of operation. But, all of these technologies are affected by or are a result of one thing: the human factor.

Key concepts: Toll, Toll road, Incident management, Transport engineering, Work (physics), Computer science, Software, Engineering

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