METHODOLOGY FOR RATING QUALITY STANDARDS IN REGIONAL PASSENGER RAIL TRANSPORT

Quality has a fundamental influence to the services in passenger transport. The main objective of transport is to satisfy customers’ (passengers’) requirements on the qualitative, flexible, fast and safe carriage of people and goods. Organisers of transport (public authority), providers of transport services and their customers have a different view on the perception of quality. This fact is influenced by unsystematic assessment to the quality measurement as well as by ignorance of the interaction of the transportation the peoples with the transport system. A basic element of transport service is the movement of the rolling stock with the passenger or goods from the start to end destination. In this point of the technological process of transport, the main bearer of the quality of transport services are the vehicles and the transport infrastructure. From the perspective of the vehicle, its operation-technical and utility properties are very important. From the perspective of transport infrastructure, the operating ratios and conditions are important. Due to the content of the quality concept it is not possible to focus only on the interaction of carriage and transport infrastructure. The paper is focussed on the quality evaluation of performance in regional passenger rail transport in relation to other modes of public transport. Hereby it is necessary to know the perception of quality services as well its value for the client (passenger). Consequently it is needed to set a permanent process of quality evaluation of the provided transport services. The paper is based on the premise that the customer interests present the public ordering body (authority) of the public transportation services.