2017•Electronic Scientific Archive (Lviv Polytechnic)Requires access
Research methods of service quality on public transport
Oleh Masonkov
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Abstract
The set of criteria reflecting the level of\nsatisfaction of passengers in the provided transport services is\nconsidered to be indicators of the quality of passenger\ntransportation. Taking into account the stable development of\ntransport, the establishment of complex methods for defining\nthese indicators becomes increasingly relevant. At the same\ntime, nowadays, there is a large number of methods for\ndetermining the quality of transportation in road transport, by\nboth domestic and foreign scientists.