2017•Electronic Scientific Archive (Lviv Polytechnic)Open access

Dependence of public transport service quality indicators priority from the respondent`s age

Yuliya Vovk

Abstract

The existing level of passenger transportation by\npublic transport doesn't meet the present requirements, which\nbelong to the quality of passenger transportation. Transportation\nof passengers by public transport has to be carried out with as\nmuch as possible conveniences, safe and also with a smaller\nwaste of time. In the thesis, the most important indicators that\naffect the quality of transportation are highlighted which\ninfluence the quality of transportation and their importance\ndepending on a passenger age is analysed.

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Key concepts: Public transport, Respondent, Quality (philosophy), Transport engineering, Business, Service quality, Passenger transport, Service (business)