Organizing for TSMO – Case Study 6: Collaboration – Partnering for Traffic Incident Management

Given the varying stages of TSMO adoption and advancement, the Federal Highway Administration identified the need for case studies to provide examples of common challenges and best practices for transportation agencies to learn from each other. This is one of 12 case studies developed to support organizing for TSMO. This case study focuses on the collaboration dimension of the capability maturity model assessment when collaborating with first responders for traffic incident management (TIM) programs. Five agencies that frequently collaborate with first responders to improve safety and mobility were interviewed: the AZTech partnership, the Georgia Department of Transportation (GDOT), the Transportation Operations Coordinating Committee (TRANSCOM), the Tennessee Department of Transportation (TDOT), and the Maryland Department of Transportation State Highway Administration (MDOT SHA). Each agency provided information on how they collaborated with first responders, their lessons learned, and the next steps to continually improve these efforts.\n