Organizing for TSMO - Case Study 07: Integrating the Capability Maturity Model into Agency Processes

Given the varying stages of Transportation Systems Management and Operations (TSMO) adoption and advancement, the Federal Highway Administration identified the need for case studies to provide examples of common challenges and best practices for transportation agencies to learn from each other. This is one of 12 case studies developed to support organizing for TSMO. This case study focuses on how integrating the capability maturity model (CMM) can improve TSMO program planning and enhance continuous improvement. Four agencies were interviewed to discuss their progress with integrating the CMM: Texas Department of Transportation (TxDOT), Washington State Department of Transportation (WSDOT), California Department of Transportation (Caltrans), and North Carolina Department of Transportation (NCDOT). Each agency provided information on their lessons learned and the next steps to continually improve these efforts.\n