My View on Reference Consultation
Hongzhi Liu
Abstract
Hongzhi Liu
Abstract
Reference consultation,reputed as the heart of library,is an important part of service forreaders.This paperdiscusses the connotation,creation and development of reference consultation as well as the concept of network reference consultation.It analyses the difference between traditional reference consultation and network reference consultation from the view of internal meanings and service manners,from which taking full advantage of all literatures in a library is appealed to the librarians so as to popularize the service of network reference consultation and provide all-round high quality service forreaders.
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Reference consultation,reputed as the heart of library,is an important part of service forreaders.This paperdiscusses the connotation,creation and development of reference consultation as well as the concept of network reference consultation.It analyses the difference between traditional reference consultation and network reference consultation from the view of internal meanings and service manners,from which taking full advantage of all literatures in a library is appealed to the librarians so as to popularize the service of network reference consultation and provide all-round high quality service forreaders.
Key concepts: Connotation, Service (business), Digital reference, Computer science, Quality (philosophy), Knowledge management, Business, Marketing