Research to Existing Problem and Countermeasure for the Traditional Reference Consultation Service of Library
Jie Wang
Abstract
Jie Wang
Abstract
Along with the gradual digitalizing,networking and marketing of library,the service content,service object,service method,way and informational source and so on of its traditional reference consultation service lag for behind the needs of the times.Therefore,the library should reform the existing problem of the traditional reference consultation service,making a well information of reference consultation service,a wide range of reference consultation service object,specialization of reference consultation service group and the intelligence of reference consultation service method,so and so only,the reference consultation service of library can meet the needs of the times.
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Along with the gradual digitalizing,networking and marketing of library,the service content,service object,service method,way and informational source and so on of its traditional reference consultation service lag for behind the needs of the times.Therefore,the library should reform the existing problem of the traditional reference consultation service,making a well information of reference consultation service,a wide range of reference consultation service object,specialization of reference consultation service group and the intelligence of reference consultation service method,so and so only,the reference consultation service of library can meet the needs of the times.
Key concepts: Service (business), Object (grammar), Service design, Computer science, Service catalog, Service desk, Service level objective, Countermeasure