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2013•Unpublished venueRequires access

Assessment of service quality and customer satisfaction in banking sector, A case of Locally and Internationally owned banks in Tanzania

Leah Peter

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Abstract

A Dissertation Submitted to Mzumbe University in (Partial) Fulfilment of the Requirements for award of the Degree of Master of Science Human Resource Management

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A Dissertation Submitted to Mzumbe University in (Partial) Fulfilment of the Requirements for award of the Degree of Master of Science Human Resource Management

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Available abstract

A Dissertation Submitted to Mzumbe University in (Partial) Fulfilment of the Requirements for award of the Degree of Master of Science Human Resource Management

Key concepts: Tanzania, Business, Service quality, Customer satisfaction, Quality (philosophy), Marketing, Service (business), Banking industry

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