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2015•Unpublished venueRequires access

The relationship between service delivery and customer satisfaction in the banking industry: The case study of NMB Sinza branch - Tanzania

Daniel George Mbuga

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Abstract

A Dissertation Submitted to the School of Business in Partial Fulfillment of the Requirements for Award of the Degree of Master in Business Administration (MBA) of Mzumbe University

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A Dissertation Submitted to the School of Business in Partial Fulfillment of the Requirements for Award of the Degree of Master in Business Administration (MBA) of Mzumbe University

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Available abstract

A Dissertation Submitted to the School of Business in Partial Fulfillment of the Requirements for Award of the Degree of Master in Business Administration (MBA) of Mzumbe University

Key concepts: Tanzania, Customer satisfaction, Business, Banking industry, Marketing, Operations management, Service (business), Service delivery framework

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The relationship between service delivery and customer satisfaction in the banking industry: The case study of NMB Sinza branch - Tanzania — Research Paper | ScholarLens