2008•DOAJ (DOAJ: Directory of Open Access Journals)Open access

BETWEEN BALANCED SCORECARD AND QUALITY MANAGEMENT SYSTEM

Jelena Sakovic Jovanovic, Aleksandar Vujović, Zdravko Krivokapić

Abstract

The aim of this research is to analyze parallel implementation of BSC as a strategic management system and quality management system by the principals of ISO 9000 certification. We will analyze advantages and disadvantages of the models. Further more, the research will analyze cumulative advantages of the two systems implementation. The research will present possibilities for BSC implementation in QMS environment, underlining the processes. We will put the accent on improvement of firm's effectiveness by Strategic Management System (BSC) and Quality Management System's implementation.

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Available abstract

Key concepts: Balanced scorecard, Business, Process management, Quality (philosophy), Quality management system, Quality management, Operations management, Management system