Advocating Human-oriented Service in College Library
Rong Hu
Abstract
Rong Hu
Abstract
Serving readers is the fundamental for libraries and offering human-oriented services is the goal to meet readers' needs.This article analyzes the existing problems in libraries when readers are served.In view of these problems,we should improve and refine the principle of service,ways of service,service body and service environment And the key for libraries to offer better services is to update the concept of service and perfect the quality of the librarians.
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Serving readers is the fundamental for libraries and offering human-oriented services is the goal to meet readers' needs.This article analyzes the existing problems in libraries when readers are served.In view of these problems,we should improve and refine the principle of service,ways of service,service body and service environment And the key for libraries to offer better services is to update the concept of service and perfect the quality of the librarians.
Key concepts: Service (business), Service design, Key (lock), Service delivery framework, Computer science, World Wide Web, Service desk, Human services