2003•Sci-Tech Information Development & EconomyRequires access

Probe into Readers' Service of the Library in the Network Environment

SI Jing-xi

Abstract

IN the network environment readers' service of the library has been changed greatly in aspects of service contents, service targets, service models and service methods, etc. and these changes put forward new requirements for the librarians. This paper advances some main measures to do well readers' service under the new situation.

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Available abstract

Key concepts: Service (business), Service design, Service delivery framework, Service catalog, World Wide Web, Computer science, Service desk, Business