Improvement of service for readers in the libraries of higher learning institutions
Xiaohua Huang
Abstract
Xiaohua Huang
Abstract
it is the key for the building of the modern libraries of higher learning institutions to quicken the building of service system and change the service concept.Therefore the service for readers which directly reflects the academic level of library becomes the important link of deciding the future development of library.To improve the service for readers,we must strengthen people-first service,network information service,readers' information-obtaining quality training service and environmental civilization and hygiene service.
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it is the key for the building of the modern libraries of higher learning institutions to quicken the building of service system and change the service concept.Therefore the service for readers which directly reflects the academic level of library becomes the important link of deciding the future development of library.To improve the service for readers,we must strengthen people-first service,network information service,readers' information-obtaining quality training service and environmental civilization and hygiene service.
Key concepts: Service (business), Service design, Civilization, Service desk, Key (lock), Service quality, Service delivery framework, Service guarantee