An Empirical Investigation of Investor Relations Management and Investor Satisfaction in Listed Companies

Based on the review of the relevant researches in the field of investor relation's management, this research analyzed the relationship between investor relation's management and investor satisfaction, developed a theoretical model, and gave an empirical test. A sample of 241 investors of listed companies was used to test the model we presented. The result indicates that investor relation management has a positive effect on governance structure, financial performance and investor satisfaction. At the same time, listed companies' governance structure and financial performance play important roles in building and sustaining investor satisfaction.