2012Unpublished venueRequires access

Enterprise Public Relations Crisis and Processing

Yang Hui-yin

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Abstract

the organization crisis event is inevitable,the key is how to deal with the crisis after the event.This article attempts to public relations from the characteristics of the crisis and public relations crisis management program the two aspects elaborated crisis processing.When a crisis,enterprise should be to respond calmly,a solution to the crisis,and be good at resolve the crisis,using the crisis,turning the passive to active,involved taking advantage further publicity and build the enterprise image.

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What this paper is about

the organization crisis event is inevitable,the key is how to deal with the crisis after the event.This article attempts to public relations from the characteristics of the crisis and public relations crisis management program the two aspects elaborated crisis processing.When a crisis,enterprise should be to respond calmly,a solution to the crisis,and be good at resolve the crisis,using the crisis,turning the passive to active,involved taking advantage further publicity and build the enterprise image.

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Available abstract

the organization crisis event is inevitable,the key is how to deal with the crisis after the event.This article attempts to public relations from the characteristics of the crisis and public relations crisis management program the two aspects elaborated crisis processing.When a crisis,enterprise should be to respond calmly,a solution to the crisis,and be good at resolve the crisis,using the crisis,turning the passive to active,involved taking advantage further publicity and build the enterprise image.

Key concepts: Publicity, Crisis management, Event (particle physics), Crisis communication, Key (lock), Political science, Business, Public relations

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