Lihua Liu
Abstract
Described in this paper are the concepts of digitalized virtual reference service and its development at home and abroad as well as how to realize it by making use of Scientific Information-pushing Service System.
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Described in this paper are the concepts of digitalized virtual reference service and its development at home and abroad as well as how to realize it by making use of Scientific Information-pushing Service System.
Key concepts: Service (business), Computer science, Digital reference, World Wide Web, Service design, Multimedia, Knowledge management, Service delivery framework