Ling Feng
Abstract
This paper describes the form and content of digital reference service,introduces foreign experience and digital reference service in library of the country and puts forth the problem of reference librarian quality.
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This paper describes the form and content of digital reference service,introduces foreign experience and digital reference service in library of the country and puts forth the problem of reference librarian quality.
Key concepts: Digital reference, Computer science, Service (business), World Wide Web, Service quality, Information retrieval, Multimedia, Library science