2009•Tushuguan luntanRequires access
On Library Service Failure and Its Countermeasures
Sun Yue-min
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Abstract
This paper defines library service failure,expands on the failure appearance of policy,content,methods,librarian,reader and environment which constitute library service system.In the face of these problems,setting the concept of Service2.0,constructing the diversification of library service system,establishing service recovery mechanism,integrating systematically library service,upgrading the quality of library service system's elements as well as other measures are proposed.