2008•Journal of Changchun UniversityRequires access

The effective development of library service recovery

Fan Yan-jun

Abstract

This article discusses the basic contents of library service recovery.It considers that library should develop library service recovery effectively from such aspects as strengthening the awareness of library service recovery,establishing service standards,opening up complaint channels,building service recovery systems and strengthening personnel managements.

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Available abstract

Key concepts: Service recovery, Service (business), Complaint, Service design, Service guarantee, Service desk, Service delivery framework, Business