A survey of satisfaction degree of outpatients toward excellence in nursing service

Objective:To survey the patient's satisfaction and comprehension with excellence in nursing service in 22 provinces and municipalities of China,and to provide reference for the further development of excellence in nursing service.Methods:Totally 3192 patients in 57 three level of first-class hospitals were investigated by telephone interview using Patient Satisfaction with Excellence in Nursing Service Questionnaire.Results:The average satisfaction rate was 91.99%;the rage of score was from 79.70% to 97.34%;and the average score of overall evaluation of nursing services was 9.22±1.16.Conclusion:The investigation shows that the patient satisfaction with nursing service is higher;the daily nursing service has been improved,but still can't meet the needs of patients.Nursing managers should strengthen the rationality of the human resource allocation as pursuing the excellence in nursing service,in order to meet the demands of patients and improve the quality of nursing.