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Discussion on The Reference Consultant Services of The Digital Library

Bin Chen

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Abstract

This article summarizes reference service features,service mode under the background of digital library,bring forward reference service today have many characterisitcs including diversification,individuation and clients expansion,also put forward to improve the quality of reference service by raising the reference staff quality,increase awareness of active service,enhance the sense of responsibility,emphasize reference information source selection and methods of construction.

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What this paper is about

This article summarizes reference service features,service mode under the background of digital library,bring forward reference service today have many characterisitcs including diversification,individuation and clients expansion,also put forward to improve the quality of reference service by raising the reference staff quality,increase awareness of active service,enhance the sense of responsibility,emphasize reference information source selection and methods of construction.

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Available abstract

This article summarizes reference service features,service mode under the background of digital library,bring forward reference service today have many characterisitcs including diversification,individuation and clients expansion,also put forward to improve the quality of reference service by raising the reference staff quality,increase awareness of active service,enhance the sense of responsibility,emphasize reference information source selection and methods of construction.

Key concepts: Digital reference, Service (business), Individuation, Computer science, Diversification (marketing strategy), Service quality, Quality (philosophy), Knowledge management

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