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2008•Sci-Tech Information Development & EconomyRequires access

Considerations about How to Improve the Service Quality of University Library under the Network Environment

Wang Xiao-ya

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Abstract

Starting from the problems of readers’ complaints, this paper analyzes the present situation of low service quality of university library, and advances some measures for improving the service quality.

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What this paper is about

Starting from the problems of readers’ complaints, this paper analyzes the present situation of low service quality of university library, and advances some measures for improving the service quality.

Why it matters

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Available abstract

Starting from the problems of readers’ complaints, this paper analyzes the present situation of low service quality of university library, and advances some measures for improving the service quality.

Key concepts: Quality (philosophy), Service (business), Computer science, Service quality, Engineering management, Business, Engineering, Marketing

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