2009•Sci-Tech Information Development & EconomyRequires access

How to Strengthen Library's Quality Service Construction

Sang Tai-pin

Abstract

This paper expounds the necessity of strengthening library's quality service construction,and points out that improving librarians'quality is the fundamental guarantee for providing the quality service,and under the new situation,the library should persist in people-based service concept and provide the quality service for the readers.

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Available abstract

Key concepts: Quality (philosophy), Service (business), Service quality, Business, Service design, Process management, Service delivery framework, Public relations