2010•Journal of Dalian UniversityRequires access

The Practice and Experience of Quality Care Demonstration Project

Mei Ding

Abstract

July 2010,in some wards of our hospital,the activities of quality care demonstration projects were implemented,standardizing nursing service model.The nursing service image,service attitude,service quality are all improved obviously,nursing service satisfaction from the first half of 2010 increased 97.2% to 98.9% in the second half.The development high quality nursing service demonstration project can improve patient satisfaction,enhance nursing service quality and nurse comprehensive quality,strengthen the management of nursing management functions.

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Key concepts: Nursing, Service (business), Service quality, Quality (philosophy), Nursing care, Nursing management, Medicine, Business