2011•Ke-ji guanli yanjiuRequires access

Study on Performance Evaluation Model and Evaluation Method of Enterprise Knowledge Management Based on Balanced Score Card

Zhang Ruihong

Abstract

This article analyzes the relationship between balanced score card and knowledge management performance evaluation,and constructs the fuzzy comprehensive evaluation model of the performance evaluation indicators system based on balanced score card by analytic hierarchy process.Finally,the paper uses the model to evaluate the knowledge management performance by AHP-FCE.A quantifiable scientific evaluation method is provided.

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Key concepts: Analytic hierarchy process, Computer science, Balanced scorecard, Fuzzy logic, Evaluation methods, Process (computing), Knowledge management, Process management