YI Zhi-lian
Abstract
This paper expounds the changes of the service for readers of the library in the network era from aspects of the service concepts, service resources, service methods and service environment, and advances some measures for improving the quality of the service for readers.
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This paper expounds the changes of the service for readers of the library in the network era from aspects of the service concepts, service resources, service methods and service environment, and advances some measures for improving the quality of the service for readers.
Key concepts: Service design, Service (business), Service delivery framework, Service catalog, Service desk, Service quality, Service guarantee, Customer Service Assurance