Satisfactory Degree of the Community Residents in Nanjing City to Community Health Services and Its Influential Factors

Objective To learn the satisfaction degree of community residents in Nanjing city to community health services(CHS)and its influential factors so as to provide evidence for the improvement of CHS quality.Methods Stratified randomly sampling was taken in questionnaire survey of residents visiting CHS centers(stations)in Nanjing city.Results The general satisfaction rate of the residents in Nanjing city on CHS was 75.1%.The satisfaction rates on convenience of visiting,waiting time,service attitude,communication were higher,but the satisfaction rate on the equipment conditions,prices of service and medicine was lower.The major factors influencing satisfaction degree were the status of employment,property of working unit,way of payment and kind of service.Conclusion The community residents in Nanjing are generally satisfied with CHS.How to raise satisfaction degree of the residents is a key for the maintenance and development of CHS institutions in the condition of defective payment system of medical insurance and financing mechanism of medical care,and a larger percent of payment by residents seeking for CHS.