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2002•Unpublished venueRequires access

How University Libraries Provide High Quality Service in the Network Times

Guiping Wang

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Abstract

The network makes an opportunity of the development of the library,and makes it possible to share the resources. However,it also requires the library to provide better service. The service will be digitized, networked, intellectualized and varied.In order to provide good information service in the network, we should do the following:1. to reinforce the construction of information resources. 2. to train the users.3. to change passive service to active service. 4. to improve the librarians'quality.

About this research paper

What this paper is about

The network makes an opportunity of the development of the library,and makes it possible to share the resources. However,it also requires the library to provide better service. The service will be digitized, networked, intellectualized and varied.In order to provide good information service in the network, we should do the following:1. to reinforce the construction of information resources. 2. to train the users.3. to change passive service to active service. 4. to improve the librarians'quality.

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Available abstract

The network makes an opportunity of the development of the library,and makes it possible to share the resources. However,it also requires the library to provide better service. The service will be digitized, networked, intellectualized and varied.In order to provide good information service in the network, we should do the following:1. to reinforce the construction of information resources. 2. to train the users.3. to change passive service to active service. 4. to improve the librarians'quality.

Key concepts: Service (business), Computer science, Service catalog, Service design, Order (exchange), Service quality, World Wide Web, Customer Service Assurance

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