Bo Hu
Abstract
The IT service management system was analyzed in this paper. The process of building IT service management systems, includes service desk, incident management, problem management, change management, configuration management and so on seven core workflow were discussed. Then the system's development prospect was analyzed.
A significance statement is not available in the OpenAlex record.
A contribution statement is not available in the OpenAlex record.
Method details are not available in the OpenAlex metadata.
Findings are not separately available in the OpenAlex metadata.
Limitations are not available in the OpenAlex metadata.
Application details are not available in the OpenAlex metadata.
The IT service management system was analyzed in this paper. The process of building IT service management systems, includes service desk, incident management, problem management, change management, configuration management and so on seven core workflow were discussed. Then the system's development prospect was analyzed.
Key concepts: Information Technology Infrastructure Library, Financial management for IT services, Incident management, IT service management, Process management, Service desk, Workflow, Service management