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2012•Unpublished venueOpen access

Research on IT Service Management of Local Colleges Based on ITIL

Zhengang Li, Zhigang Zhang

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Abstract

At present, the key of IT work faces to convert construction to service, however, the local colleges have not established complete management in order to fit for these changes.This paper discusses on IT service management mechanism and implement scheme for local colleges after analyzed the problem of IT service management.The improvement method are proposed according to ITIL.

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At present, the key of IT work faces to convert construction to service, however, the local colleges have not established complete management in order to fit for these changes.This paper discusses on IT service management mechanism and implement scheme for local colleges after analyzed the problem of IT service management.The improvement method are proposed according to ITIL.

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Available abstract

At present, the key of IT work faces to convert construction to service, however, the local colleges have not established complete management in order to fit for these changes.This paper discusses on IT service management mechanism and implement scheme for local colleges after analyzed the problem of IT service management.The improvement method are proposed according to ITIL.

Key concepts: Information Technology Infrastructure Library, Financial management for IT services, IT service management, Service (business), Computer science, Business, Knowledge management, Engineering management

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