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2013•Journal of Beijing Vocational College of Labour and Social SecurityRequires access

IT Service Management in Higher Vocational Colleges Base on ITIL

Xinhui Su

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Abstract

The standardized methods and workflows of ITIL provide theoretical principle for the IT operation management in higher vocational Colleges.Through the window of IT service desk,the incident management process and the change management process are centralized:pvocessed.By integrating the existing IT service resources,the IT service desk can improve IT operation service level and user satisfaction.

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What this paper is about

The standardized methods and workflows of ITIL provide theoretical principle for the IT operation management in higher vocational Colleges.Through the window of IT service desk,the incident management process and the change management process are centralized:pvocessed.By integrating the existing IT service resources,the IT service desk can improve IT operation service level and user satisfaction.

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Available abstract

The standardized methods and workflows of ITIL provide theoretical principle for the IT operation management in higher vocational Colleges.Through the window of IT service desk,the incident management process and the change management process are centralized:pvocessed.By integrating the existing IT service resources,the IT service desk can improve IT operation service level and user satisfaction.

Key concepts: Information Technology Infrastructure Library, Service desk, Financial management for IT services, Incident management, Process management, IT service management, Workflow, Service (business)

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