Practice and Experience of New Nursing Management Model during High-quality Nursing Service
Zhang Xiao-ping
Abstract
Zhang Xiao-ping
Abstract
Objective To carry out a high-quality nursing demonstration project to improve the nurse-level management and nursing quality and to promote patients' satisfaction.Methods The high-quality nursing service was provided to patients by changing the division of labor model as well as the implementation of level management and primary nursing.Results The patients' satisfaction was significantly improved and patients accompanying rate was decreased significantly(10%).The hospital was approved as the high-quality nursing service demonstration hospital of Shanghai,China and PLA.Conclusion The new nursing management model can effectively enhance the high-quality nursing service.
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Objective To carry out a high-quality nursing demonstration project to improve the nurse-level management and nursing quality and to promote patients' satisfaction.Methods The high-quality nursing service was provided to patients by changing the division of labor model as well as the implementation of level management and primary nursing.Results The patients' satisfaction was significantly improved and patients accompanying rate was decreased significantly(10%).The hospital was approved as the high-quality nursing service demonstration hospital of Shanghai,China and PLA.Conclusion The new nursing management model can effectively enhance the high-quality nursing service.
Key concepts: Nursing, Nursing management, Service quality, Service (business), Primary nursing, Quality (philosophy), Medicine, Nursing Outcomes Classification