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2007•Proceedings of the Institution of Mechanical Engineers Part B Journal of Engineering ManufactureOpen access

State-of-the-art in product-service systems

Tim S. Baines, H W Lightfoot, S. Evans, Andy D. Neely, Richard M. Greenough, Joe Peppard, Rajkumar Roy, Essam Shehab, Ashley Braganza, Ashutosh Tiwari, J.R. Alcock, Jonathan Angus, Marko Bastl, Alan Cousens, Phil E. Irving, Mark S. Johnson, Jennifer L. Triplett Kingston, Helen Lockett, Veronica Martinez, P Michele, David Tranfield, I. Walton, Hugh Wilson

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Abstract

A Product-Service System (PSS) is an integrated combination of products and services. This Western concept embraces a service-led competitive strategy, environmental sustainability, and the basis to differentiate from competitors who simply offer lower priced products. This paper aims to report the state-of-the-art of PSS research by presenting a clinical review of literature currently available on this topic. The literature is classified and the major outcomes of each study are addressed and analysed. On this basis, this paper defines the PSS concept, reports on its origin and features, gives examples of applications along with potential benefits and barriers to adoption, summarizes available tools and methodologies, and identifies future research challenges.

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What this paper is about

A Product-Service System (PSS) is an integrated combination of products and services. This Western concept embraces a service-led competitive strategy, environmental sustainability, and the basis to differentiate from competitors who simply offer lower priced products. This paper aims to report the state-of-the-art of PSS research by presenting a clinical review of literature currently available on this topic. The literature is classified and the major outcomes of each study are addressed and analysed. On this basis, this paper defines the PSS concept, reports on its origin and features, gives examples of applications along with potential benefits and barriers to adoption, summarizes available tools and methodologies, and identifies future research challenges.

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Available abstract

A Product-Service System (PSS) is an integrated combination of products and services. This Western concept embraces a service-led competitive strategy, environmental sustainability, and the basis to differentiate from competitors who simply offer lower priced products. This paper aims to report the state-of-the-art of PSS research by presenting a clinical review of literature currently available on this topic. The literature is classified and the major outcomes of each study are addressed and analysed. On this basis, this paper defines the PSS concept, reports on its origin and features, gives examples of applications along with potential benefits and barriers to adoption, summarizes available tools and methodologies, and identifies future research challenges.

Key concepts: Product-service system, Competitor analysis, Product (mathematics), Service (business), Sustainability, Process management, Service product management, State (computer science)

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