2013•Journal of Interlibrary Loan Document Delivery & Electronic ReserveRequires access

Library Express Delivery Service: The Evolution of a Campus Delivery Service at Florida State University

Dan Schoonover, Mike Siriwardena, R V Jones

Abstract

Libraries are faced with the challenge of developing new services that respond to the growing needs of their patron base. A library material delivery service is one new service model that is becoming increasingly popular among academic libraries around the country. While this service has shown positive results on college campuses, the service model is still evolving. The purpose of this article is to provide library professionals with a clear and concise overview of policies and logistics currently implemented by the Library Express Delivery Service at Florida State University.

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Key concepts: Service delivery framework, Service (business), Service science, management and engineering, Service model, Service design, Business, State (computer science), Engineering management