2013•Tushuguan luntanRequires access

Alumni Service in American University Libraries and Its Implications

Feng Wen-min

Abstract

On the analysis of the alumni services in American university,the article brings out some implications for alumni service in Chinese university libraries,such as establishing joint service with university alumni office,providing lending service to alumni in the same city,providing document delivery service,combining free service with service for charge,setting up alumni service system.

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Key concepts: Service science, management and engineering, Service (business), Service design, Service desk, Service delivery framework, Business, Service guarantee, Library science