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1997•Progress in Tourism and Hospitality ResearchRequires access

Personnel management in hotels—an update: a move to human resource management?

Clare Kelliher, Keith Johnson

Open publisher page 45 citations

Abstract

This paper reports research on the conduct of personnel/human resource management in large and foreign-owned UK Hotels. The findings are compared to a similar study undertaken by the authors ten years previously, in order to examine the extent of change which has taken place. The extent to which human resource management has been implemented is also assessed. Broadly speaking, the results found evidence of a broader and more sophisticated approach to personnel management being taken, but there was only partial evidence of human resource management being implemented © 1997 John Wiley & Sons, Ltd.

About this research paper

What this paper is about

This paper reports research on the conduct of personnel/human resource management in large and foreign-owned UK Hotels. The findings are compared to a similar study undertaken by the authors ten years previously, in order to examine the extent of change which has taken place. The extent to which human resource management has been implemented is also assessed. Broadly speaking, the results found evidence of a broader and more sophisticated approach to personnel management being taken, but there was only partial evidence of human resource management being implemented © 1997 John Wiley & Sons, Ltd.

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OpenAlex reports 45 citations for this work. Citation counts describe recorded attention and do not establish research quality.

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Available abstract

This paper reports research on the conduct of personnel/human resource management in large and foreign-owned UK Hotels. The findings are compared to a similar study undertaken by the authors ten years previously, in order to examine the extent of change which has taken place. The extent to which human resource management has been implemented is also assessed. Broadly speaking, the results found evidence of a broader and more sophisticated approach to personnel management being taken, but there was only partial evidence of human resource management being implemented © 1997 John Wiley & Sons, Ltd.

Key concepts: Human resource management, Business, Resource management (computing), Marketing, Operations management, Environmental resource management, Process management, Knowledge management

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