What happens at the end of the outsourcing contract?
Charles R. Williams
Abstract
Charles R. Williams
Abstract
The concepts of outsourcing and right sourcing are given great consideration in higher education. I will cite some reasons for outsourcing and some of the reasons for why it does not live up to its expectations. I will look at the history of one institution that decided to abandon its outsourcing decision. I will examine the consequences of the decision to move from an outsourced IT provider to an in-house staff. The primary conclusion is: we should prepare the exit strategy for outsourcing at the time of contract negotiation.
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The concepts of outsourcing and right sourcing are given great consideration in higher education. I will cite some reasons for outsourcing and some of the reasons for why it does not live up to its expectations. I will look at the history of one institution that decided to abandon its outsourcing decision. I will examine the consequences of the decision to move from an outsourced IT provider to an in-house staff. The primary conclusion is: we should prepare the exit strategy for outsourcing at the time of contract negotiation.
Key concepts: Outsourcing, Negotiation, Business, Institution, Knowledge process outsourcing, Business administration, Marketing, Political science