Putting the engine into reengineering

Abstract Organizations riddled by inefficient and wasteful processes need help in improving their situation. In the recent past, that help has come in the form of reengineering programs. But as this article shows, reengineering is not always the answer—and can even exacerbate underlying problems. There are, however, other ways to improve organizational processes and ensure long‐term success. The key lies in results‐driven process redesign.